Business and government rely on call centres when crisis strikes
25 Aug 2009 | by Rob McLuhan
activity, thanks to their extensive workspaces, which can house extra staff if needed, suitable technology ...
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Contact-centre experts respond to the top five customer complaints
25 Aug 2009 | by Richard Abbott
agents and choose the right technology, such as Queue Buster, which allows you to ring people back at ...
Marketing's Contact Centre League Tables 2009
06 May 2009 | by Richard Abbott
of voice-recognition technology.' Vertex is positioning itself as an outsourcer that can provide a ...
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